Customer Support Agent, Neunkirchen/Saar

For a renowned European institution in Amsterdam, infeurope is looking for a multilingual Customer Service Agent with strong communication skills, in Neunkirchen/Saar.

Tasks and Responsibilities:

• First point of contact for the international customers of a prestigious European Institution in Amsterdam
• Providing general and subject-specific support to customers regarding in-house applications and procedures, various forms and fees, online registration tools and services
• Responsible for registration and processing of customer enquiries via phone, contact form and email
• User guidance on the Institution’s webpage to ensure applicants and companies understand the procedures
• Customer data management and maintenance in various data management tools

Your Profile:

• Fluency in German and English (French would also be an advantage)
• Preferably previous experience in customer care or hospitality
• Passionate about customer care and ability to work in a dynamic customer service environment
• Ability to pick things up quickly and wants to learn new things
• Customer focused with experience of managing complex enquiries
• Excellent communication skills
• Organisational and problem solving skills
• Team player who enjoys working in a cross-functional, diverse and international team

Our Offer:

• Outstanding reference in your CV of a renowned European Institution
• Competitive salary and other benefits
• Full time and permanent employment
• German employment contract
• Multicultural environment
• 3-6 months of on-the-job training in various areas
• Hybrid working after the training phase (3 days home office, minimum of 2 days in our office)
• Work location: Offices in Neunkirchen/Saar

Please send your CV to jobs@infeurope.lu

infeurope S.A./Fairmar GmbH is a consortium headquartered in Luxemburg and Darmstadt, predominantly offering communication and consulting services.