Service Desk 2nd line support SQL specialist

We are looking for a 2^nd Line Support SQL Specialist to work Remotely for our Multinational Client

Preliminary Requirements:

• Candidate should be citizen of member states of the European Union (EU nationality).
• Candidate must be experienced in SQL, Queries and databases.

– Start Date: 01/10/2025

– Duration: 31/03/2026 (6 months), extensions possible

– Location of work: 100% offsite – Remotely

Task description:

• Complete some tasks that were done by end users previously.
• Processing Change requests and requests for download.
• Resolution of Incidents and Service requests.
• Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
• Application troubleshooting, deployments, minor configuration changes.
• End-to-end infrastructure/application monitoring.

Job requirements:

• Bachelor degree of 3 years attested by a diploma, in Computer Science;
• Proven IT Support Analyst/Service Desk experience of minimum 4 years;
• Proven Application Developer Experience
• Experience with:
  • SQL / Oracle
  • ITSM Tools (Jira or Service Now),,
  • IAM (AD, Azure AD or any other Identity Access Management tools),
  • Java,
  • Java Script,
  • Office Tools (Excel, Word…);
• Additional experience:
  • System administration (Roles and permissions)
  • SQL Developer (Any similar tool)
  • XML
  • Security certificate types
  • SAP Functional and Basis
  • Service Now
• Professional Certificates / Trainings:
  • SQL
  • ITIL V4
  • XML
  • Java
  • Java Message Service (JMS)
  • JavaScript
  • J2EE
  • JSP/JSF
  • MS .Net
  • Oracle DBA
  • OBIEE
  • Visual Basic 6
  • PL/SQL
  • SAP (EHP7, Netweaver, etc)
  • Flex
  • Documentum
  • Filemaker
  • PhP
  • Informatica (MDM)
  • Cascading Style Sheets (CSS)
  • VBA – MS Word templates
  • MS Intune
  • MS defender
  • MS Windows setup, configuration, troubleshooting
  • Windows scripting languages – e.g. PowerShell
  • Microsoft 365 administration and development
  • Document management and MS SharePoint
  • Service Now ITSM and DevOps administration
  • Cloud services administration (Azure, AWS, Google, Oracle)
• Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
• Good organizational skills and the ability to work responsibly with or without direct supervision;
• Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 40 years we have delivered IT systems and solutions.

 If you are interested please send your CV to jobs@infeurope.lu