1st line Service Desk Systems Administrator for Amsterdam

Job Type(s): Permanent

We are looking for a First Line Service Desk Systems Administrator for multinational client in AMSTERDAM ZUID

Start Date: 01/02/2023

Duration: 31/01/2024, extensions possible (Permanent employment)

Location of work: Onsite in AMSTERDAM ZUID

Task description:

  • Resolution of Incidents and Service requests.
  • Installation of software.
  • Configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
  • Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

Job requirements:

  • Bachelor’s degree of 3 years attested by a diploma, in Computer Science.
  • Proven IT Service Desk experience of minimum 3 years.
  • Proven customer service experience of minimum 3 years.
  • Professional Certificates (at least one is required):
    • Microsoft Technology Associate (MTA),
    • Microsoft Solutions Associate (MCSA) & Microsoft Solutions Expert (MCSE),
    • Microsoft Azure Certificates,
    • Microsoft 365 Certificates,
    • CompTIA A+ Technical PC or similar certifications.
  • Good experience in User support, Change support, Service Delivery, Problem Management.
  • Experience in Testing, Information and Knowledge Management, Information Security Management.
  • Good knowledge of Component Integration and Solution Deployment.
  • Good understanding of IT security and best practices.
  • Experience working in a multicultural environment.
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour.
  • Good organizational skills and the ability to work responsibly with or without direct supervision.
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base.
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times.
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Working knowledge of common operating systems and software/Audio-visual applications.

Candidate should be citizen of member states of the European Union (EU) and should reside maximum at 50 km from AMSTERDAM ZUID.

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