Senior 1st line Support COTS for Amsterdam

Job Type(s): Freelance

We are looking for a Senior First Line Support COTS for multinational client in Amsterdam (AMSTERDAM ZUID)

Candidate should be citizen of member states of the European Union (preferably EU nationality), and should reside maximum at 40 km from AMSTERDAM ZUID.

– Start Date: ASAP

– Duration: 1 year, extensions possible

– Contract type: Only Freelance

– Location of work: Onsite in AMSTERDAM ZUID

Task description:

  • Resolution of Incidents and Service requests.
  • Installation of software.
  • Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
  • Application troubleshooting, deployments, minor configuration changes.
  • End-to-end infrastructure/application monitoring.

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Proven experience in:
    • 2nd Line IT Service Desk experience of minimum 3 or 4 years
    • Direct customer service experience of minimum 3 or 4 years
    • Active Directory (Microsoft and Azure)
    • Office Tools (Excel, Word, etc…)
    • ITSM Tools (Jira or Service Now)
    • Windows
    • Software installations
    • Microsoft Teams
    • Hardware troubleshooting
    • Microsoft 365+
    • Hardware support
    • Azure VDI
    • Bitlocker
    • VPN
    • Network troubleshooting
  • Professional Certificates (several are required):
    • ITIL V4
    • Microsoft Technology Associate (MTA)
    • Microsoft Solutions Associate (MCSA) & Microsoft Solutions Expert (MCSE)
    • Microsoft Azure Certificates
    • Microsoft 365 Certificates
    • CompTIA A+ Technical PC or similar certifications
    • Microsoft Certified IT Professional (MCITP)
    • MS Windows setup, configuration, troubleshooting
    • MS Teams
    • Document management and MS SharePoint
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Experience in Testing, Information and Knowledge Management, Information Security Management;
  • Good knowledge of Component Integration and Solution Deployment;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

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