First Level Support in Lisbon for a renowned European Institution

Job Type(s): Freelance Full Time
Location(s): Lisbon Portugal

infeurope is looking for a First Level Support in Lisbon for a European Institution

  • Start Date: April 2024
  • Duration: until 31.12.2024, extensions possible
  • Contract type: Freelance
  • Location of work: On-site in Lisbon (first 6 months on-site in Lisbon for an induction period, thereafter home office possible for 2 days per week)

Task description:

  • Resolution of Incidents and Service requests
  • Administer the day-to-day user requests to satisfy continuity of service
  • Application troubleshooting, minor configuration changes

Job requirements:

  • Bachelor degree

Proven experience in:

  • Direct customer support
  • MS Windows and MS Office 365
  • First experience with Active Directory/Azure would be an advantage
  • First experience with a ticketing system (Jira or Service Now)
  • Usage of Microsoft Teams

Other experience:

  • Experience working in a multicultural and multinational environment
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour
  • Good organizational skills and the ability to work responsibly with or without direct supervision
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to exercise patience and to remain composed and professional always and especially when under pressure;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it

What we offer:

  • Competitive Freelance Rate
  • Possibility to get ITIL certified
  • Providing a top-notch reference for your CV of a European Institution
  • Home office work
  • On-the-job training


If you are interested please send your CV to

Apply for this position

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