Customer Support for International Organisation

For an International Organisation, infeurope is looking for a Customer Support staff member with strong communication skills.

Tasks and Responsibilities:

• First point of contact for the international customers of a prestigious International Organisation
• Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services
• Responsible for registration and processing of customer enquiries via phone, contact form and email
• User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
• Customer data management and maintenance in various data management tools

Your Profile:

• Fluency in German and English (French would also be an advantage)
• Preferably previous experience in customer care or hospitality
• Passionate about customer care and ability to work in a dynamic customer service environment
• Ability to pick things up quickly and wants to learn new things
• Customer focused with experience of managing complex enquiries
• Excellent communication skills
• Organisational and problem solving skills
• Team player who enjoys working in a cross-functional, diverse and international team

Our Offer:

• Outstanding reference in your CV of a renowned international organisation
• Competitive salary
• Permanent/Full time employment
• Luxembourgish employment contract
• Multicultural environment
• 3-6 months of on-the-job training in various areas
• Location: Bertrange (Atrium Business Park)
• Hybrid working after the training phase
• Occasional Business Travels

Please send your CV to jobs@infeurope.lu