Application Assistant for Amsterdam

Job Type(s): Freelance Full Time
Location(s): Amsterdam
Company Name: infeurope S.A.

We are looking for a Service Desk Application Assistant for multinational client in Amsterdam 

– Start Date:03/01/2022 duration: 31/10/2022, extensions usual

Expected tasks and deliverables by the Consultant

  • Registration of various external stakeholders
  • Ensuring the correct EV registration process E2E
  • Assessing individual cases to ensure that they have been created in accordance with relevant Agency standards requirements,
  • Ensuring that that issues on EV registration queries have been solved
  • Providing support to external stakeholders in below areas: reporting obligations of the various stakeholders;
  • Liaison with administrative and operation staff in the management and coordination of the different registration processes
  • Quality management and maintenance of registration data – data management
  • Screening and verification of various confidential documents required as part of the established registration processes
  • Evaluating the overall work performed using the statistical data analysis tools,
  • Ensuring the soundness of follow-up procedures, and that these are being correctly followed,
  • Using sound judgement to escalate and request advice when the quality or quantity of work performed is below agreed thresholds,
  • Acting as a principal contact for both internal and external queries relating to the EV Registration process,
  • Supporting continuous improvement through identification and implementation of process improvements/simplifications in conjunction with the business requirements.

Educational and experience

  • Secondary Education attested by a diploma and at least 3 years of professional experience as IT Service Desk Assistant
  • ITIL V3 foundation certification would be an asset

Experienced on registration processes or IAM

In-depth knowledge of MS Office;

  • Working knowledge of common operating systems and software applications such as MS Office, Windows 7 and 10,
  • Service desk experience in an SAP environment would be an advantage
  • Capability of integration in an international/multicultural team and good communication skills in English – level C1/C2 (effective operational proficiency or advanced)

General skills:

  • Previous IT Service Desk experience;
  • Previous customer service experience;
  • Attention to details
  • Conflict management
  • Reporting skills
  • Team player with a willingness to offer and provide help to non-technical users;
  • The ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description;
  • Good problem-solving skills; ability to visualize a problem or situation
  • Ability to handle a constantly changing flow of traffic
  • Ability to provide support over the phone; good phone skills,

 

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