2nd Line Sys Admin Support in Amsterdam
December 16, 2022
|By Aude Golitin
We are looking for a Second Line Service Desk Systems Administrator for multinational client in Amsterdam (AMSTERDAM ZUID)
Start Date: 01/02/2023
Duration: 31/01/2024, extensions possible (Contract)
Location of work: Onsite in AMSTERDAM ZUID
Task description:
- Resolution of Incidents and Service requests.
- Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
- Application troubleshooting, deployments, minor configuration changes.
- End-to-end infrastructure/application monitoring.
Job requirements:
- Bachelor degree of 3 years attested by a diploma, in Computer Science;
- Proven IT Service Desk experience of minimum 3 years;
- Proven customer service experience of minimum 3 years;
- Professional Certificates (several are required):
- XML
- Java
- Java Message Service (JMS)
- JavaScript
- J2EE
- JSP/JSF
- MS .Net
- Oracle DBA
- OBIEE
- Visual Basic 6
- PL/SQL
- SQL
- SAP (EHP7, Netweaver, etc)
- Flex
- Documentum
- Filemaker
- PhP
- Informatica (MDM)
- Cascading Style Sheets (CSS)
- VBA – MS Word templates
- MS Intune
- MS defender
- MS Windows setup, configuration, troubleshooting
- Windows scripting languages – e.g. PowerShell
- Microsoft 365 administration and development
- Document management and MS SharePoint
- Service Now ITSM and DevOps administration
- Cloud services administration (Azure, AWS, Google, Oracle)
- Linux/Unix server administration
- Good experience in User support, Change support, Service Delivery, Problem Management;
- Experience in Testing, Information and Knowledge Management, Information Security Management;
- Good knowledge of Component Integration and Solution Deployment;
- Good understanding of IT security and best practices;
- Experience working in a multicultural environment;
- Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
- Good organizational skills and the ability to work responsibly with or without direct supervision;
- Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
- Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
- Working knowledge of common operating systems and software/Audio-visual applications.
Candidate should be citizen of member states of the European Union (EU), and should reside maximum at 40 km from AMSTERDAM ZUID.