2nd Line App Support / ServiceNow (Amsterdam)

We are looking for a Second Line Support Applications (Bespoke) & ServiceNow for multinational client in Amsterdam (AMSTERDAM ZUID)

Task description:

  • Monitor production environments of Client systems
  • Monitor the entire Audio Video landscape, coordinate the work with external providers.
  • Provides people management of staff monitoring, reporting and fulfilling service activities. Takes mitigation action in case of non-fulfilment of agreements.
  • End-to-end infrastructure/application monitoring.

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Proven IT Service Desk experience of minimum 3 years;
  • Proven customer service experience of minimum 3 years;
  • Proven experience with the use of “ServiceNow”;
  • Professional Certificates (several are required):
    • XML
    • Java
    • Java Message Service (JMS)
    • JavaScript
    • J2EE
    • JSP/JSF
    • MS .Net
    • Oracle DBA
    • OBIEE
    • Visual Basic 6
    • PL/SQL
    • SQL
    • SAP (EHP7, Netweaver, etc)
    • Flex
    • Documentum
    • Filemaker
    • PhP
    • Informatica (MDM)
    • Cascading Style Sheets (CSS)
    • VBA – MS Word templates
    • MS Intune
    • MS defender
    • MS Windows setup, configuration, troubleshooting
    • Windows Scripting languages – eg PowerShell
    • Microsoft 365 administration and development
    • Document management and MS SharePoint
    • Service Now ITSM and DevOps administration
    • Cloud services administration (Azure, AWS, Google, Oracle)
    • Linux/Unix server administration
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Experience in Testing, Information and Knowledge Management, Information Security Management;
  • Good knowledge of Component Integration and Solution Deployment;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

Candidate should be citizen of member states of the European Union (EU), and should reside maximum at 40 km from AMSTERDAM ZUID.

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