2nd Line App Support / ServiceNow (Amsterdam)

Task description:

• Monitor production environments of Client systems
• Monitor the entire Audio Video landscape, coordinate the work with external providers.
• Provides people management of staff monitoring, reporting and fulfilling service activities. Takes mitigation action in case of non-fulfilment of agreements.
• End-to-end infrastructure/application monitoring.

Job requirements:

• Bachelor degree of 3 years attested by a diploma, in Computer Science;
• Proven IT Service Desk experience of minimum 3 years;
• Proven customer service experience of minimum 3 years;
• Proven experience with the use of “ServiceNow”;
• Professional Certificates (several are required):
  • XML
  • Java
  • Java Message Service (JMS)
  • JavaScript
  • J2EE
  • JSP/JSF
  • MS .Net
  • Oracle DBA
  • OBIEE
  • Visual Basic 6
  • PL/SQL
  • SQL
  • SAP (EHP7, Netweaver, etc)
  • Flex
  • Documentum
  • Filemaker
  • PhP
  • Informatica (MDM)
  • Cascading Style Sheets (CSS)
  • VBA – MS Word templates
  • MS Intune
  • MS defender
  • MS Windows setup, configuration, troubleshooting
  • Windows Scripting languages – eg PowerShell
  • Microsoft 365 administration and development
  • Document management and MS SharePoint
  • Service Now ITSM and DevOps administration
  • Cloud services administration (Azure, AWS, Google, Oracle)
  • Linux/Unix server administration
• Good experience in User support, Change support, Service Delivery, Problem Management;
• Experience in Testing, Information and Knowledge Management, Information Security Management;
• Good knowledge of Component Integration and Solution Deployment;
• Good understanding of IT security and best practices;
• Experience working in a multicultural environment;
• Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
• Good organizational skills and the ability to work responsibly with or without direct supervision;
• Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
• Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
• Working knowledge of common operating systems and software/Audio-visual applications.

Candidate should be citizen of member states of the European Union (EU), and should reside maximum at 40 km from AMSTERDAM ZUID.