1st Line IT Support Systems Administrator

We are looking for a First Line Service Desk Systems Administrator for multinational client in Amsterdam (AMSTERDAM ZUID)

– Start Date: ASAP

– Duration: 31/01/2024, extensions possible

– Location of work: Amsterdam/Netherlands

Candidate should be citizen of member states of the European Union (EU nationality), and should reside maximum at 40 km from ‘AMSTERDAM ZUID’.

Task description:

  • Resolution of Incidents and Service requests;
  • Installation of software;
  • Configuration and upgrades of ICT systems and minor hardware repairs for End-users devices;
  • Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Proven 1st Line IT Support/Service Desk experience of minimum 3 years;
  • Proven customer service experience of minimum 3 years;
  • Professional Certificates (at least one is required):
    • ITIL V4,
    • Microsoft Technology Associate (MTA),
    • Microsoft Solutions Associate (MCSA) & Microsoft Solutions Expert (MCSE),
    • Microsoft Azure Certificates,
    • Microsoft 365 Certificates,
    • CompTIA A+ Technical PC or similar certifications;
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Experience in Testing, Information and Knowledge Management, Information Security Management, ServiceNow (advantage);
  • Good knowledge of Component Integration and Solution Deployment;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

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