1st Line IT Support for Amsterdam
January 13, 2023
|By Aude Golitin
Job Type(s): Contract/Permanent
Location(s): Amsterdam Zuid (Netherlands)
Company Name: infeurope S.A.
We are looking for a First Line Service Desk Systems Administrator for multinational client in AMSTERDAM ZUID
Start Date: ASAP
Duration: 31/01/2024, extensions possible (Permanent or Contract)
Location of work: Onsite in AMSTERDAM ZUID
Task description:
- Resolution of Incidents and Service requests.
- Installation of software.
- Configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
- Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
Job requirements:
- Bachelor’s degree of 3 years attested by a diploma, in Computer Science.
- Proven IT Service Desk experience of minimum 3 years.
- Proven customer service experience of minimum 3 years.
- Professional Certificates (at least one is required):
- Microsoft Technology Associate (MTA),
- Microsoft Solutions Associate (MCSA) & Microsoft Solutions Expert (MCSE),
- Microsoft Azure Certificates,
- Microsoft 365 Certificates,
- CompTIA A+ Technical PC or similar certifications.
- Good experience in User support, Change support, Service Delivery, Problem Management.
- Experience in Testing, Information and Knowledge Management, Information Security Management.
- Good knowledge of Component Integration and Solution Deployment.
- Good understanding of IT security and best practices.
- Experience working in a multicultural environment.
- Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour.
- Good organizational skills and the ability to work responsibly with or without direct supervision.
- Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base.
- Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Working knowledge of common operating systems and software/Audio-visual applications.
Candidate should be citizen of member states of the European Union (EU) and should reside maximum at 40 km from AMSTERDAM ZUID.